February 2025

App inaccessible - Resolved
Earlier today the Databox app was inaccessible for 8 minutes, between 7.08 AM EDT - 7.16 AM EDT (1.08 PM CET - 1.16 PM CET). The issue has been resolved. The behavior resulted from communication issues between HAProxy and the backend servers. We're looking into preventing any such behaviour in the future. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Feb 18, 08:08 - 08:08 EST
[Scheduled] Scheduled Maintenance with the possibility of Databox Services being temporarily unavailable
The scheduled maintenance has been completed.
Feb 5, 01:00 - Feb 7, 05:00 EST
Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show the value of 0 in Databox.
The issue has been resolved. Conversion actions data is available now on all Databoards. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Feb 6, 13:07 - Feb 7, 03:34 EST

January 2025

[Scheduled] Updating certain Shopify metrics
The scheduled maintenance has been completed.
Jan 27, 09:15 - 10:15 EST
Data disappearing from individual blocks on Databoards
The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Jan 16, 02:50 - 11:14 EST
Warehouse issues
We were experiencing issues with write operations in one of our data warehouses between 7.00 PM on January 2 and 2.00 AM on January 3 EDT (1.00 AM and 8.00 AM on January 3 CET). During this time, issues appeared for certain users with functions such as executing scheduled syncs, creating new metrics, previewing data in the metric builder, purging data. This has been resolved. If you should still experience any irregular behaviour, please reach out to our Support services.
Jan 3, 03:06 - 03:06 EST

December 2024

[Scheduled] Maintenance work with potential issues on the home screen
The scheduled maintenance has been completed.
Dec 17, 06:20 - 07:20 EST
Degraded performance on platform
Issues have been resolved. Metrics in app are now fully responsive again. If you should still experience any irregular behaviour, please reach out to our Support services.
Dec 4, 10:50 - 11:28 EST
[Scheduled] Scheduled maintenance with the possibility of temporary delays with data syncing
The scheduled maintenance has been completed.
Dec 1, 01:00 - 02:00 EST