Identified - We are experiencing possible syncing delays for Custom Metrics for HubSpot CRM and HubSpot Marketing Data Sources.
We are working on resolving this asap.
Sep 19, 06:48 EDT
Data & Sync Platform ? Degraded Performance
90 days ago
97.86 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.65 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019
Resolved - We have released a fix for this beginning of this week. We have been successfully monitoring the connection and all Google Ads and Facebook Ads are now syncing as expected.
Sep 20, 09:34 EDT
Identified - We are experiencing syncing delays for all Google Ads and Facebook Ads Data Sources and Custom Metrics. We are already working on resolving this asap.
Sep 17, 07:21 EDT
Resolved - We have identified that this issue only impacted users that were updating their Google Spreadsheet by using an automated script or any other similar automations. Other users were not affected.

Because of technical limitations on Google's end, automations will not update the "Last modified" date for the Spreadsheet. Only manual changes done to the Spreadsheet will update the "Last modified" date. In Databox the data will only sync if the "Last modified" has been updated - meaning, users that were using automations like scripts did not have their data updated in Databox.
Sep 20, 04:41 EDT
Identified - There are possible delays with updating data on Databoards for Google Sheets. The data is syncing correctly, but it might not appear directly on the Databoard due to a possible issue with refreshing the data properly on the Databoard itself.
Sep 3, 04:48 EDT
Sep 19, 2019
Resolved - We have not received an update on this from HubSpot. There were no recent reports on this so we will be closing this incident temporarily.

All HubSpot Marketing Data Sources are expected to sync without issues.
Sep 19, 13:27 EDT
Update - There is still a syncing delay for certain HubSpot Standard Metrics caused by an issue on the API level. We are waiting for HubSpot to resolve this.

Custom Metrics created via Query Builder are not affected.
Aug 21, 08:09 EDT
Identified - HubSpot is experiencing syncing issues on their end which can result in delayed data in Databox for Standard and Custom Metrics. We are monitoring this and will post an update as soon as data starts flowing through again.
Aug 14, 05:32 EDT
Resolved - This incident has been resolved.
Sep 19, 06:12 EDT
Monitoring - We have resolved the issue and will be monitoring this throughout the week.
Sep 18, 10:12 EDT
Identified - There are possible delays in refreshing already synced data on Databoards. Not all users are affected. We are monitoring this and working on resolving it.
Sep 17, 10:10 EDT
Sep 17, 2019
Resolved - This incident has been resolved.
Sep 17, 08:44 EDT
Monitoring - We have resolved the issue and the Databox WebApp is now stable again. We are additionally still monitoring all services.

The browser needs to be refreshed in order for the WebApp to start working again.
Sep 17, 08:36 EDT
Identified - We are experiencing performance and loading issues of the Databox WebApp accessible at app.databox.com. We are already working on resolving this asap.
Sep 17, 08:19 EDT
Resolved - Our Facebook Pages Integration is connecting and syncing as expected again. Some existing Facebook Pages Data Sources might have to be manually reconnected in order to start syncing again.
Sep 17, 04:52 EDT
Identified - There has been a change on the API level which requires us to send our Facebook Pages Integration into review. We expect to have this resolved in the next couple of days.

In the meantime, connecting new Facebook Pages Data Sources is temporarily unavailable.
Sep 6, 03:11 EDT
Sep 16, 2019

No incidents reported.

Sep 15, 2019
Resolved - We have resolved the issue. All affected Data Sources have been re-synced.
Sep 15, 07:31 EDT
Identified - We are experiencing possible syncing delays for all Data Sources and Custom Metrics and are already working on resolving it asap.
Sep 15, 03:15 EDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.