Monitoring - We gathered additional information from the Pipedrive team, and have implemented a fix, which resolved the issue with some Pipedrive Data Sources getting disconnected.

We'll be monitoring the connections and are working on post-mortem.

The issue affected part of existing Pipedrive Data Sources, which got randomly disconnected with an "Unauthorized" error message.
Mar 3, 06:33 EST
Update - We are still working with the Pipedrive team on finding the solution for the disconnections. Only part of Pipedrive Data Sources is affected. The majority is successfully connected and syncing data as expected.
Feb 19, 05:50 EST
Update - We are still in communication with the Pipedrive support team and are working to get this resolved.
Feb 3, 06:53 EST
Investigating - Pipedrive Data Sources can get randomly disconnected due to issues with the refresh token. Even when reconnecting the Data Source, the connection can drop out after some time.

The issue can be identified by seeing an "Unauthorized" error for the Pipedrive connection. There is currently no temporary workaround for this.

We are already working with the Pipedrive support team to get this resolved asap.
Jan 28, 12:37 EST
Data & Sync Platform ? Operational
90 days ago
98.67 % uptime
Today
Databox Web Application ? Operational
90 days ago
98.43 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 3, 2021

Unresolved incident: Pipedrive Data Sources in "Unauthorized" error.

Mar 2, 2021
Resolved - One of our syncing services, responsible for syncing data on all Data Sources with Custom Date Range enabled, was down. This caused a sync delay on all Data Sources where Custom Date Range is enabled. The sync delay lasted 5 hours, starting at 9:41 pm EST, on March 1st. (02:41 am UTC, on March 2nd).
We resolved the cause of the issue this morning, at 3:00 am EST (8:00 am UTC), when data syncs resumed as expected.

Due to this issue, some sync requests were lost, and could not be successfully automatically re-synced. However, all data will re-sync upon activity, like logging into Databox or access their Databoards via Shareable URL, for example.

All data is now syncing as expected again.

Connecting new data sources wasn’t affected.
Mar 2, 06:55 EST
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - The syncing queue for Google Analytics is also cleared, and all data has been successfully refreshed. All Data Sources and Metrics are now syncing as expected.
Feb 23, 11:30 EST
Monitoring - We have resolved the issue. The syncing queue for all Data Sources and Metrics except Google Analytics is cleared. The syncing delay is still present for regular syncs of Google Analytics Metrics, and we expect the queue to clear during the day.

Temporary solution: The latest data can be synced by changing the Date Range on the Databoard to force a manual re-sync of the affected Metrics.
Feb 23, 06:08 EST
Identified - We are experiencing syncing delays for regular syncs for up to 8h. Affected are all Data Sources and Metrics that have the Custom Date Range functionality enabled. The issue is present since yesterday, February 21, 7PM EST (today, February 22, 1AM CET).

Temporary solution: The latest data can be synced by changing the Date Range on the Databoard to force a manual re-sync of the affected Metrics.

Our team is working on this and will share an update soon.
Feb 22, 04:19 EST
Feb 22, 2021
Resolved - We've monitored this and can confirm that this is now working as expected.
We are already working on the post-mortem.
Feb 22, 02:10 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 15:11 EST
Investigating - Occasional delays and errors on all Custom date range (CDR) enabled data source connections. User interactions and regular data updates can be delayed. Loading data from the Warehouse (data already stored) is not affected.

We are investigating the issue as top priority.
Feb 20, 04:57 EST
Feb 21, 2021

No incidents reported.

Feb 20, 2021
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.