Update - Google has resolved the issues on their side and all affected Google Analytics Data Sources have been re-synced.

We are still experiencing syncing delays on our end which is causing outdated data on Databoards. Connecting new Data Sources is working as expected, but the connection won't automatically sync afterwards.
Nov 11, 09:24 EST
Update - Google Analytics data sources are not syncing due to API issues on Google’s side.
This means that syncing of all existing and new Google Analytics Data Sources is on hold

Some Google Analytics Data Sources might also show a "temporary sync" error message.

We will post an update as soon as Google resolves the issue on their end.
Nov 11, 07:07 EST
Identified - We are experiencing syncing delays for Google Analytics Data Sources and Custom Metrics. Connecting new Google Analytics Data Sources is still possible, but there might be delayed data sync for those connections as well.

We are already investigating this and will share an update asap.
Nov 11, 02:45 EST
Data & Sync Platform ? Degraded Performance
90 days ago
98.03 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.65 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - We can confirm that the fix was successful. All Data Sources and Custom Metrics are syncing fine since our last update yesterday.
Nov 7, 03:55 EST
Monitoring - We have implemented a fix and are monitoring the results.

The issue was caused by syncs not being scheduled correctly and being hold up in the queue. We will continue the investigation on this in order to improve the service in the future.
Nov 6, 14:53 EST
Identified - We have identified an issue that's causing syncing delays for all new and existing Data Sources. The issue can be recognized by seeing outdated data on the Databoard and having the syncing loading icon spin indefinitely.

Our team is already working on resolving this with highest priority.
Nov 6, 10:55 EST
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019

No incidents reported.