All Systems Operational
Data & Sync Platform ? Operational
90 days ago
99.58 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.5 % uptime
Today
Website, Blog & Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 23, 2021
Resolved - We have identified and resolved degraded performance when navigating through Databox app. The issue started around 7:00 am EST and was resolved at 9:10 am EST.

The issue could have been identified by experiencing long loading time when going from one page to another, for example, when opening the Databoards page, the Metrics page or navigating between Agency and Client accounts.

The syncing of data was not affected.

We’ll continue monitoring the Web app performance to make sure it’s not hindered in any way.
Jun 23, 10:03 EDT
Completed - The scheduled maintenance has been completed.
Jun 23, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 EDT
Scheduled - We are migrating all Custom sources, Integromat and Zapier integrations to support Custom Date Range (CDR). A new version of the Push API will also be deployed (updated documentation can be found on https://developers.databox.com). The new version of PushAPI is backwards compatible and no changes are needed to your existing payload. The migration will last for up to 4 hours. The PushAPI update could cause a downtime of up to a minute. There should be no other service degradation in that time.
Jun 23, 02:10 EDT
Jun 22, 2021
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 07:00 EDT
Scheduled - We are migrating all Custom sources, Integromat and Zapier integrations to support Custom Date Range (CDR). A new version of the Push API will also be deployed (updated documentation can be found on https://developers.databox.com). The new version of PushAPI is backwards compatible and no changes are needed to your existing payload.

The migration will last for up to 4 hours. The PushAPI update could cause a downtime of up to a minute. There should be no other service degradation in that time.
Jun 22, 06:14 EDT
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - We identified and resolved an issue where data didn’t sync for Data Sources, which do not support Custom Date Ranges yet and were connected from scratch on Client Accounts created after May 9th.

Affected Data Sources were: Wistia, Shopify, Harvest, Twitter Ads, Mixpanel, Jira, Vimeo OTT, Seventh Sense, Google Play, Klaviyo, Teamwork, App Store Connect, Pipedrive CRM, QuickBooks, Stripe, SharpSpring, Salesforce CRM, GitHub, Outreach, Copper, Marketo, Intrix CRM, Localytics, Asana, Google Sheets, MySQL, PostgreSQL, Google BigQuery, Microsoft SQL Server, Microsoft Azure, AmazonRedshift, Snowflake.

The issue was present between Sunday, May 9th, 3PM EST and Friday, June 11th, 6AM EST.

All affected accounts have been successfully re-synced.
Jun 10, 06:00 EDT
Jun 9, 2021
Resolved - Yesterday, June 8th, 2021, we identified and resolved an issue where newly connected Data Sources didn’t sync data. Custom Metrics for these Data Sources could not be created - any attempt to create Custom Metrics resulted in errors in the app.

Affected were all Data Sources which were connected between 5:50 am and 10:50 am EDT (between 9:50 am and 2:50 pm UTC). Data Sources connected before or after this time were not affected.

Once the issue was resolved, all affected Data Sources started syncing data.
Jun 9, 09:10 EDT