All Systems Operational
Data & Sync Platform ? Operational
90 days ago
99.07 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.77 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021
Completed - The scheduled maintenance has been completed.
Apr 19, 02:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 09:46 EDT
Scheduled - On April 19th, 1:30 AM EST, we'll undergo a maintenance of the syncing platform for all Data Sources which have Custom Date Range enabled. The maintenance is estimated to take up to 1 hour.

How users are able to identify that the maintenance is still ongoing:
- When switching date ranges returning data might be delayed,
- Running Custom Metrics and opening Advanced settings may result in a timeout error.

All data syncs will continue as usual once the maintenance is over.
Apr 16, 02:50 EDT
Apr 18, 2021
Resolved - The syncing queue for Google Analytics, HubSpot Marketing and HubSpot CRM Metrics was also cleared last Friday. All data has been successfully refreshed.
All Data Sources and Metrics are now syncing as expected.
Apr 18, 07:18 EDT
Monitoring - We have resolved the issue that caused the syncing delays. The syncing delays are still present for some Google Analytics, HubSpot Marketing and HubSpot CRM Metrics, for which we expect the queue to clear during the day.

Temporary solution: The latest data can be synced by changing the Date Range on the Databoard to force a manual re-sync of the affected Metrics.
Apr 16, 07:11 EDT
Identified - We are experiencing possible syncing delays for all Data Sources and Metrics that have the Custom Date Range functionality enabled.

The issue can be identified by seeing outdated data on the Databoards and missing latest data.

Temporary solution: The latest data can be synced by changing the Date Range on the Databoard to force a manual re-sync of the affected Metrics.

Our team is working on this and will share an update soon.
Apr 16, 03:47 EDT
Apr 17, 2021

No incidents reported.

Apr 16, 2021
Apr 15, 2021
Resolved - Yesterday, on April 14th, starting at 2:19 PM EDT, we experienced temporary loading delays on one of the services, responsible for displaying the data on Databoards. The issue was resolved at 2:50 PM EDT.

We’ve resolved the incident and are already working on implementing improvements to prevent any similar occurrences in the future.
Apr 15, 03:17 EDT
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.