Monitoring - The issue has been resolved. The Google Business Profile Data Sources can now be normally connected again.
We're still monitoring the behaviour to ensure everything works as expected.

Jun 24, 2024 - 07:39 EDT
Investigating - We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'.
We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions

We're looking into the matter and will share updates soon.

Jun 24, 2024 - 05:46 EDT

About This Site

The Status Page allows you to see the Databox and Benchmarks app’s health - like current and past incidents or scheduled maintenance. You can also subscribe to all page incidents or only to a current incident. Learn more here.

Data & Sync Platform ? Operational
90 days ago
99.96 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.97 % uptime
Today
Mobile ? Operational
90 days ago
99.98 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing scheduled maintenance of the Databox platform on Wednesday, June 26th, for a duration of four hours, between 1:00 AM EDT and 5:00 AM EDT (7:00 AM CET - 11:00 AM CET).

This will be a continuation of the maintenance activities that will start on Monday, June 24th.

During this time the Web application might not be fully operational, it may also be completely inaccessible for a shorter period in the given time.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.

Posted on Jun 21, 2024 - 06:38 EDT
Past Incidents
Jun 24, 2024
Completed - The scheduled maintenance has been completed.
Jun 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 01:00 EDT
Scheduled - We will be performing scheduled maintenance of the Databox platform on Monday, June 24th, for a duration of four hours, between 1:00 AM EDT and 5:00 AM EDT (7:00 AM CET - 11:00 AM CET).

Phase 2 of the maintenance will be conducted on Wednesday, June 26th.

During this time the Web application might not be fully operational, it may also be completely inaccessible for a shorter period in the given timeframe.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.

Jun 21, 06:35 EDT
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Resolved - Issue is resolved. If you still experience any issues, please reach out to our Support services.
Jun 20, 05:07 EDT
Investigating - App is currently inaccessible. We're addressing the matter and will share updates soon.
Jun 20, 04:58 EDT
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - The issue has been resolved. There are no issues present anymore with displaying data for dimensional metrics.
Jun 14, 09:16 EDT
Monitoring - We resolved the matter and are now monitoring the behaviour in the app.
Jun 12, 12:36 EDT
Identified - We have identified an issue where Dimensional metrics are not displaying data broken down by dimensions (instead you might see just one total value displayed) or the name of certain dimensions is not displayed while values for the dimension are displayed.

We have found the root cause for the occurence and are in the process of releasing a fix for it.

Jun 11, 09:55 EDT
Jun 13, 2024

No incidents reported.

Jun 12, 2024
Jun 11, 2024
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 EDT
Scheduled - We will be performing scheduled maintenance of the Databox platform on Monday, June 10th, for a duration of four hours, between 1:00 AM EDT and 5:00 AM EDT (7:00 AM CET - 11:00 AM CET).

This will be a continuation of the maintenance activities that will start on Friday, June 7th.

During this time the Web application might not be fully operational, it may also be completely inaccessible for a shorter period in the given time.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.

Jun 6, 06:14 EDT