All Systems Operational
Data & Sync Platform ? Operational
90 days ago
99.07 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.78 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 12, 2021
Resolved - This incident has been resolved.
May 12, 01:53 EDT
Update - We are continuing to monitor for any further issues.
May 10, 02:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 02:13 EDT
Update - We are continuing to work on a fix for this issue.
May 10, 00:29 EDT
Identified - We are releasing a new billing infrastructure and migrating all customers to the new system. Syncing your data will not be affected in any way. We appreciate your patience and understanding, if you have any questions or problems after the maintenance period please reach out to the support team.
May 9, 22:30 EDT
May 11, 2021

No incidents reported.

May 10, 2021
May 9, 2021
Completed - The scheduled maintenance has been completed.
May 9, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:00 EDT
Scheduled - We are planning to release a new billing infrastructure and migrate all customers to the new system. To ensure uptime and stability of the web application, we will be performing this upgrade during the appropriate time window during which the web application might be disturbed or completely inaccessible. Syncing your data will not be affected in any way. We appreciate your patience and understanding, if you have any questions or problems after the maintenance period please reach out to the support team.
May 9, 15:05 EDT
May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:00 EDT
Scheduled - We have scheduled a platform maintenance for a period of 5 minutes on May 7th between 1AM and 2AM EST (7AM and 8AM CET). All syncing of Metrics that support Custom Date Ranges will be put on hold during those 5 minutes.

All syncs, scheduled for that period, will be delayed by a few minutes, except scheduled syncs for Google Analytics, HubSpot CRM and Marketing Metrics.

Changing Date Ranges, opening Advanced Settings and creating Custom Metrics can be delayed during that time.

All Databoards will continue to display existing data without interruptions.
May 6, 13:00 EDT
Completed - The scheduled maintenance has been completed.
May 7, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 EDT
Scheduled - We are planning to release a new billing infrastructure and migrate all customers to the new system.
To ensure uptime and stability of the web application, we will be performing this upgrade during the appropriate time window during which the web application might be disturbed or completely inaccessible. Syncing your data will not be affected in any way.

We appreciate your patience and understanding, if you have any questions or problems after the maintenance period please reach out to the support team.
May 6, 06:41 EDT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - We have resolved the issue and all data has been successfully refreshed. We'll continue to monitor this over the next few days.

We have been experiencing syncing issues for all Microsoft Advertising Metrics. The issue could have been identified by seeing no data on Databoards, no data inside Advanced Settings, and by seeing a spinning syncing icon on Datablocks.

The syncing issues were present since April 16th. Connecting new Data Sources was not affected.
Apr 30, 06:22 EDT
Apr 29, 2021
Resolved - We identified and resolved an issue where data on Databoards didn’t load and an error message was displayed. The issue started at 9:35 am EDT and lasted for about 15 minutes.

All Datablocks with Custom Date Range Metrics were affected.
Apr 29, 05:43 EDT
Apr 28, 2021

No incidents reported.