All Systems Operational
Data & Sync Platform ? Operational
90 days ago
99.93 % uptime
Today
Databox Web Application ? Operational
90 days ago
100.0 % uptime
Today
Website, Blog & Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 29, 2022

No incidents reported today.

May 28, 2022

No incidents reported.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022
Completed - The scheduled maintenance has been completed.
May 25, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 02:00 EDT
Scheduled - We will be performing a scheduled maintenance of the Databox platform for a duration of 2 hours on Wednesday, May 25, starting at 2 AM EDT (8 AM CEST).

During this time temporary issues with connecting new Data Sources might occur.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.

May 23, 12:44 EDT
May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - After continuous monitoring of the solution implemented, and no further issues recognized or reported, this incident has been marked as resolved.
May 17, 10:03 EDT
Update - We are continuing to investigate this issue.
May 10, 10:02 EDT
Investigating - We have identified an issue with connecting new and reconnecting existing Facebook Pages and Instagram Business Data Sources where an error is received in the connection and reconnection process indicating there is an issue with getting the data from the service API. The issue may have been present since May 5.

Upon further investigation, we found that we are getting a reply from the Facebook API of invalid authorisation, indicating that the user connecting the Data Source has insufficient permissions in Facebook while the user, in fact, has the required permissions in the Data Source.

We are in contact with Facebook Support to get this resolved with their help as soon as possible.

May 10, 09:53 EDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.