All Systems Operational
Data & Sync Platform ? Operational
90 days ago
96.01 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.18 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 30, 2020
Resolved - We have successfully resolved the issue. Affected were users who tried to login in the last 1 hour.

The issue was caused by the SSL intermediary root certificate being expired which is now resolved.
May 30, 09:07 EDT
Investigating - We are experiencing temporary issues with some users not being able to login into Databox (app.databox.com).

We are still investigating this.
May 30, 09:04 EDT
May 29, 2020

No incidents reported.

May 28, 2020
Resolved - All affected Data Sources have been successfully synced. All data has been successfully synced and new data will continue to sync as expected.
May 28, 02:17 EDT
Monitoring - Yesterday afternoon (May 26th) we were experiencing syncing issues for specific Data Sources, where the syncing was temporarily disabled. Newly connected Data Sources were created and synced normally.

We have resolved all issues and are already working on re-syncing all affected Data Sources. We expect all affected Data Sources to sync in the next few hours.

Affected Data Sources:
- BingAds
- CallRail
- Facebook
- Facebook Ads
- GoogleAdwords
- GoogleAnalytics
- GoogleSearchConsole
- SEMrush
- Xero
- YouTube
May 27, 08:50 EDT
May 27, 2020
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 EDT
Scheduled - We will perform maintenance today that will last approximately 4 hours (2 PM - 6 PM EST).

During this time, there should be no visible impact when using the Databox app, however there may be delays displaying newly synced data on Databoards.

Once the maintenance is complete, all Databoards will be refreshed and there will be no gaps in your data.
May 20, 11:50 EDT
May 19, 2020
Resolved - We've successfully re-synced Google Analytics as well. All Data Sources and Custom Metrics are now syncing as expected.

We are still investigating the initial cause of the issue but we are already planning to address those issues with the upcoming Custom Date Range functionality.
May 19, 15:21 EDT
Monitoring - All Data Sources and Custom Metrics have been successfully synced and all data is shown as expected, except Google Analytics.

Google Analytics Data Sources are still being re-synced and therefore some Metrics might not be showing correct data yet.
May 19, 10:16 EDT
Identified - Yesterday afternoon (May 18th) we were experiencing a downtime for specific Data Sources. The syncing was temporarily disabled for Data Sources and Custom Metrics. Newly connected Data Sources were created and synced normally.

We have resolved all issues and are already working on re-syncing all affected Data Sources and Custom Metrics. We expect this to be resolved today by the end of the day. We are still investigating the cause of this.

Affected Data Sources:
- BingAds
- CallRail
- Facebook
- FbAds
- GoogleAdwords
- GoogleAnalytics
- GoogleSearchConsole
- SEMrush
- Xero
- YouTube
May 19, 02:22 EDT
May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.