All Systems Operational
Data & Sync Platform ? Operational
90 days ago
99.5 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.08 % uptime
Today
Website, Blog & Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021
Resolved - We resolved the issue and are working on a postmortem.
Jul 29, 05:34 EDT
Monitoring - Databox app was unavailable between 04:35 am EDT and 04:40 am EDT. We resolved the issue and the app is running as expected again.

We’ll continue monitoring this over the next few hours and are already working on a postmortem.
Jul 29, 04:50 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 01:00 EDT
Scheduled - On Thursday, July 29, starting at 1:00 am EDT, maintenance work will be performed on our warehouse platform, as we will be switching to a new host.

During this time, scheduled syncs will be delayed. Scheduled syncs are expected to return to their regular syncing schedule during the same day.

Additionally, for a short period of time (a few minutes), Databoard loading delays might occur and timeout messages can appear when opening Query Builder, Data Calculations or Advanced settings.

We appreciate your patience and understanding. If you have any questions or if you should experience any issues after the maintenance period, please reach out to our Support team
Jul 27, 10:10 EDT
Jul 28, 2021
Resolved - We have successfully resolved the issue and have been monitoring the platform for the past 2 hours without identifying any new occurrences.

The issue was active for 2 hours and 43 minutes, from 01:04PM to 03:47PM EST.

All delayed syncs have been successfully cleared up and all data is uo to date again.

Connecting new Data Sources was not affected and worked as expected throughout this incident.
Jul 28, 16:39 EDT
Investigating - We are experiencing a temporary downtime of the syncing platform. All user interactions in Databox, such as creating Databoards, changing Date Ranges, building Custom Metrics, etc., can result in “Service Unavailable” errors.

Syncs are also delayed.

We are already investigating this with top priority and will share an update soon.
Jul 28, 14:59 EDT
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Resolved - We have monitored the system since the data migration was completed and confirmed that all historical data was moved.
Jul 19, 09:49 EDT
Monitoring - All remaining historical data was moved to the new platform. Most of the reported issues has been fixed and we'll continue to monitor the system for another few days.
Jul 3, 10:53 EDT
Identified - On June 23rd, we migrated the Custom Data Sources Metrics and their historical data to a new platform. The migration was required for enabling the Custom Date Range functionality for Custom Data Sources.

During the migration, some historical data for Metrics that contained increased amounts of data, wasn’t automatically migrated, so the data had to be migrated manually. We’re still in the process of moving the remaining historical data to the new platform.

If you notice any missing historical data for your Custom Data Source, please reach out to help@databox.com, so we can expedite the migration.
Jul 1, 04:50 EDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.