All Systems Operational
Data & Sync Platform ? Operational
90 days ago
98.51 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.99 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - We have identified and resolved a sync delay for Data Sources that have Custom Date Ranges enabled. Both Basic and Custom Metrics were affected. Manually re-syncing data by resaving Custom Metrics or opening Advanced settings was not affected.

We are already working on re-syncing all affected Data Sources and expect them to sync in the next hour or two.

Affected Data Sources: Google Analytics, Google Search Console, Google Ads, Facebook Ads, and Facebook Pages.
Sep 18, 06:52 EDT
Sep 17, 2020
Resolved - We resolved the issue yesterday, but continued to monitor the behavior of Query Builder. The Query Builders for Google Ads, Facebook Ads and Google Analytics continued to load as expected since the yesterday.

Affected Data Sources were: Google Ads, Facebook Ads and Google Analytics that have Custom Date Range enabled.
Sep 17, 05:40 EDT
Monitoring - We have implemented several improvements that resolved the issue with slow loading times and timeouts with Query Builder. The Query Builders for Google Ads, Facebook Ads and Google Analytics are now loading as expected.

We'll continue monitoring the behavior to make sure the loading time is as expected.

Affected Data Sources were: Google Ads, Facebook Ads and Google Analytics that have Custom Date Range enabled.
Sep 16, 05:49 EDT
Identified - We’re experiencing slow loading times and timeouts with Query Builder for Data Sources with enabled Custom Date Range. The issue can be identified as Query Builder form not loading or a timeout message appearing.
Our team is already working on resolving this.

Affected Data Sources: Google Ads, Facebook Ads and Google Analytics that have Custom Date Range enabled.
Sep 11, 09:19 EDT
Sep 16, 2020
Sep 15, 2020

No incidents reported.

Sep 14, 2020
Resolved - We have resolved the issue that caused data not to be visualized on Datablocks and they are now showing data as expected.

Affected were some Datablocks with Metrics from Data Sources where Custom Date Range is enabled, Google Analytics, Google Search Console, Google Ads, Facebook Ads, and Facebook Pages.
Sep 14, 07:26 EDT
Identified - We have identified a separate issue where some Datablocks are not visualizing data. Affected are Datablocks and Metrics from Google Analytics, Google Search Console, Google Ads, Facebook Ads, and Facebook Pages Data Sources where Custom Date Range is enabled.

Data is synced and visible in Advanced settings but not shown on the Databoard itself. After Advanced settings is closed and the browser refreshed, data should appear on the Databoard.
Sep 11, 09:27 EDT
Sep 13, 2020

No incidents reported.