We have released a fix for this beginning of this week. We have been successfully monitoring the connection and all Google Ads and Facebook Ads are now syncing as expected.
Sep 20, 09:34 EDT
We are experiencing syncing delays for all Google Ads and Facebook Ads Data Sources and Custom Metrics. We are already working on resolving this asap.
Sep 17, 07:21 EDT
We have identified that this issue only impacted users that were updating their Google Spreadsheet by using an automated script or any other similar automations. Other users were not affected.
Because of technical limitations on Google's end, automations will not update the "Last modified" date for the Spreadsheet. Only manual changes done to the Spreadsheet will update the "Last modified" date. In Databox the data will only sync if the "Last modified" has been updated - meaning, users that were using automations like scripts did not have their data updated in Databox.
Sep 20, 04:41 EDT
There are possible delays with updating data on Databoards for Google Sheets. The data is syncing correctly, but it might not appear directly on the Databoard due to a possible issue with refreshing the data properly on the Databoard itself.
Sep 3, 04:48 EDT
We have not received an update on this from HubSpot. There were no recent reports on this so we will be closing this incident temporarily.
All HubSpot Marketing Data Sources are expected to sync without issues.
Sep 19, 13:27 EDT
There is still a syncing delay for certain HubSpot Standard Metrics caused by an issue on the API level. We are waiting for HubSpot to resolve this.
Custom Metrics created via Query Builder are not affected.
Aug 21, 08:09 EDT
HubSpot is experiencing syncing issues on their end which can result in delayed data in Databox for Standard and Custom Metrics. We are monitoring this and will post an update as soon as data starts flowing through again.
Aug 14, 05:32 EDT
Our Facebook Pages Integration is connecting and syncing as expected again. Some existing Facebook Pages Data Sources might have to be manually reconnected in order to start syncing again.
Sep 17, 04:52 EDT
There has been a change on the API level which requires us to send our Facebook Pages Integration into review. We expect to have this resolved in the next couple of days.
In the meantime, connecting new Facebook Pages Data Sources is temporarily unavailable.
Sep 6, 03:11 EDT