Syncing delays for Google Analytics Data Sources and Custom Metrics
Update - We are still experiencing delays and are working on resyncing all affected Data Sources and Custom Metrics as soon as possible.
Affected are all Google Analytics Data Sources and Custom Metrics for Free and Paying Databox plans.
Jul 1, 10:54 EDT
Monitoring - We have implemented a fix and are re-syncing all affected Data Sources and Custom Metrics. This may take several days to complete.
Jun 28, 07:19 EDT
Identified - We’re experiencing syncing delays for the majority of our Google Analytics Data Sources and Custom Metrics built with Query Builder. Affected are mostly Free Databox accounts.
Connecting new Data Sources is not affected.
Jun 27, 06:50 EDT
Uptime over the past 90 days. View historical uptime.
Data & Sync Platform ? Operational
90 days ago
100.0 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.97 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 17, 2019
Databoards and Datablocks not refreshing correctly
Resolved - We have resolved this. All affected Databoards and Datablocks have been refreshed.
Jul 17, 01:21 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 09:01 EDT
Identified - We are experiencing issues with Datablocks not refreshing correctly. The issue can occur when new data is synced, when a new Datablock is added onto a Databoard, etc. We are already actively working on resolving this.
Jul 16, 04:55 EDT
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Facebook Ads is experiencing syncing issues on the API level. Affected are Facebook Ads Data Sources and Custom Metrics
Resolved - Facebook has resolved the issue. All affected connections in Databox will now sync as expected again.
Jul 12, 17:35 EDT
Identified - We are already in contact with Facebook to help them resolve this. Connecting new Data Sources, creating new Custom Metrics and syncing existing ones is currently disabled or delayed.
Jul 5, 03:13 EDT
Syncing issues for several Data Sources
Resolved - We have resolved this issue and are additionally monitoring all connections. All affected Data Sources will now sync as expected again.
Jul 12, 17:34 EDT
Identified - We are experiencing syncing delays for several Data Sources. Affected are: Facebook Ads, Google Ads, Google Analytics, Facebook, BingAds, CallRail, SEMrush, YouTube, GoogleSearchConsole.
We are already working on this with highest priority.
Jul 12, 03:21 EDT
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

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