Update - We have continued working on the permanent solution to address the sync delay for Google Analytics Data Sources, which is still present. ETA for implementing the solution is this week.

The sync delay for Google Analytics Data Sources is in the range of several hours.
Oct 19, 09:06 EDT
Update - We've implemented another improvement and resolved the syncing delay for Google Ads Data Sources.

The sync delay is now only present for Google Analytics, and we'll continue working on resolving this issue with the highest priority.
Oct 14, 11:50 EDT
Update - We've implemented additional improvements and the sync delay is resolved for the following Data Sources: Google Search Console, Google My Business, Facebook Pages, Facebook Ads, Instagram Business, Twitter, LinkedIn Company Pages, Ahrefs.
These Data Sources are syncing as expected.

The sync delay is still present for Google Analytics and Google Ads. We're working on additional improvements in order to resolve the sync delay for these two Data Sources.
Oct 14, 06:49 EDT
Update - We have implemented a few improvements which are reducing sync delays.

Most improvements are affecting Facebook Ads, Instagram Business, Google Search Console, Twitter, LinkedIn Company Pages, and Google My Business, where syncs are back to usual schedule and Databoards are expected to show updated values with the next scheduled sync (hourly or daily).

We are still working on improvements for Facebook Pages, Google Ads, and Google Analytics, where there are still sync delays.

Temporary solution to update affected Datablocks and re-sync data:
1. Navigate to the Datablock with outdated values.
2. Open Advanced Settings, where data should update.
3. Close Advanced Settings, and
4. Refresh the page

Here's a short recording with the above steps: https://www.loom.com/share/3a7b192722224851bac68ef8da21a6ec
Oct 13, 13:19 EDT
Identified - We identified the cause and are working on resolving it.

Temporary solution to update affected Datablocks and re-sync data:
1. Navigate to the Datablock with outdated values.
2. Open Advanced Settings, where data should update.
3. Close Advanced Settings, and
4. Refresh the page
Oct 12, 07:13 EDT
Investigating - We are experiencing syncing delays for Data Sources where Custom Date Range is enabled. We are investigating this with the highest priority.

Affected Data Sources: Google Analytics, Google Ads, Google Search Console, Google My Business, Facebook Pages, Facebook Ads, Instagram Business, Twitter, LinkedIn Company Pages, Ahrefs.

Connecting new Data Sources is working as expected. Data Sources that don't have Custom Date Range enabled are not affected and are syncing as expected.
Oct 12, 03:47 EDT
Data & Sync Platform ? Operational
90 days ago
97.78 % uptime
Today
Databox Web Application ? Operational
90 days ago
100.0 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - We have implemented another improvement which resolved the issue for the remaining Facebook Page Data Sources.

When reconnecting the Facebook Page Data Source, the new Token is set and Data Sources stay connected.
Oct 22, 03:59 EDT
Update - We've implemented an improvement which sets a new connection Token when the Facebook Pages Data Source is reconnected. This means that reconnecting the existing Data Source, which is in "Missing Scopes" error resolves the issue for the majority of Data Sources.

The issue is still present for some Data Sources, even when they are reconnected and new connection Token is set. We'll continue working on resolving the issue for all Data Sources which are in the "Missing Scopes" error.

Possible solution:
For Facebook Pages Data Sources where reconnection doesn't resolve the issue, connecting the same account as a new Data Source should help.
Oct 19, 04:56 EDT
Identified - Some Facebook Pages Data Sources are showing the “Missing Scopes” error. This issue is not related to the Custom Date Range releases and a small percentage of Facebook Pages Data Sources is affected.

We have found that the error is being returned only when the Data Source is connected with users who have the following permissions within Facebook:
- Admin, and
- Manage Page.

We believe that Facebook deprecated some settings on their end and replaced it with new permissions. We are currently working on resolving the issue with Facebook support and have not yet confirmed the cause.

TEMPORARY SOLUTION
A temporary solution is to reconnect the Data Source with a user who has any of the following roles, but also the Manage Page filter disabled:
- Analyst role,
- Employee,
- Finance Analyst, and
- Finance Editor access.
Oct 14, 08:19 EDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

Unresolved incident: Syncing delay for Google Analytics.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - All Metrics are successfully synced, in accounts on both paying and free Plans. The issue is now fully resolved and Metrics are syncing as expected.
Oct 14, 08:09 EDT
Monitoring - Yesterday since 10am EST / 4pm CET there is a delay in syncing Metrics from Data Sources which have Custom Date Range enabled. There was an issue with the Syncing Scheduler tool, which we have already resolved. Affected Metrics started syncing.

Metrics in accounts on paying Plans are expected to sync within the next hour or two.
Metrics in accounts on free Plans are expected to sync during the day.

Affected Data Sources: Google Analytics, Google Ads, Google Search Console, Google My Business, Facebook Pages, Facebook Ads, Instagram Business, Twitter, LinkedIn Company Pages, Ahrefs.
Oct 14, 07:00 EDT
Oct 13, 2020
Oct 12, 2020
Oct 11, 2020
Resolved - We have successfully resolved the issue and all affected Facebook Pages Metrics have been re-synced.
Oct 11, 04:45 EDT
Monitoring - We have identified the source of the issue and managed to resolve it. We're still working on re-syncing all affected Metrics and expect this to be complete by the end of the day tomorrow.
Oct 9, 10:33 EDT
Identified - We’re experiencing syncing delays for all Facebook Pages Data Sources and Metrics. Affected are mostly Databox accounts that are on the Free plan.

The delay will not be visible when building Custom Metrics using Query Builder, but will be visible as a delay for automated hourly and daily syncs.

We are already working on speeding up one of our services to resolve those delays. We will re-sync all Metrics after this incident is resolved.

A temporary solution to update affected Datablocks and visualize values:
1. Navigate to the Datablock with delayed values.
2. Open Advanced Settings, where data should be visible.
3. Close Advanced Settings, and
4. Refresh the page
Oct 9, 06:54 EDT
Oct 10, 2020
Completed - The scheduled maintenance has been completed.
Oct 10, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:01 EDT
Scheduled - This coming weekend, October 10-11, we will have scheduled downtime for all Google Analytics Data Sources.

During this time, we’ll be migrating existing Google Analytics data to our new data syncing infrastructure to support the Custom Date Range functionality. 

In order to avoid hitting Google’s API restrictions, we must ensure that no new queries are being created or new data requested during the transition period. Therefore, during this time we'll stop syncing data for all Google Analytics Data Sources.

All other operations of the platform besides fetching Google Analytics data will work as expected. Scheduled Snapshots, Scorecards, and Alerts using Google Analytics data that are delivered during this time may be inaccurate.
Oct 6, 11:07 EDT