LinkedIn Pages and LinkedIn Ads connectivity issues on the API level
Update - We are still in contact with the LinkedIn team in order to resolve those issues which originate on the API level.

As of now, LinkedIn Company Pages and LinkedIn Ads Data Sources can still be affected.
Dec 6, 09:11 EST
Identified - We have identified an issue where LinkedIn Company Pages and LinkedIn Ads Data Sources can get disconnected from Databox and showing a "Revoked access" or "Connection revoked" error or any other similar permissions error.

The issue is caused on the LinkedIn API level. We are already in contact with the LinkedIn team to troubleshoot this and help resolve the issue.
Nov 29, 06:34 EST
Uptime over the past 90 days. View historical uptime.
Data & Sync Platform ? Operational
90 days ago
96.87 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.57 % uptime
Today
Website & Blog ? Operational
90 days ago
99.92 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2019
Connecting new Google Analytics and YouTube Data Sources is temporarily unavailable
Resolved - Issues for Google Analytics have been resolved. Connecting new Google Analytics Data Sources is now possible again.

The issue for Google Analytics was caused because Google started a verification process on their end which temporarily disabled some functionalities in Databox like connecting new Google Analytics Data Sources. Existing Data Sources continued to sync as expected.

As for YouTube: connecting Data Sources is already possible, but you will be presented with a "App not verified" page which can be ignored until our YouTube Integration gets verified as well. This is expected in the next 24 hours.
Dec 10, 05:00 EST
Update - We have identified that connecting new YouTube Data Sources is also temporarily unavailable.

Our team is still investigating what caused this in order to resolve it.
Dec 4, 15:48 EST
Identified - We are experiencing temporary issues with connecting new Google Analytics Data Sources.

Syncing of existing Google Analytics Data Sources and Custom Metrics is working as expected.
Dec 4, 15:10 EST
Dec 9, 2019
Connecting Data Sources with profile select was temporarily unavailable over the weekend
Resolved - Our team investigated this and the issue was caused by one of our recent releases that was made on Saturday.

We didn't catch this issue immediately after the release, because the monitoring of most integrations was successful. On Monday, the issue became apparent and the appropriate fix was released right away.

Connecting all Data Sources is working as expected, except for Google Analytics, which is related to a separate issue which is still being handled. Here is the incident post: https://status.databox.com/incidents/78ht3zr5wynq
Dec 9, 10:41 EST
Monitoring - We were experiencing an issue where certain Data Sources did not end up connecting up successfully. The Data Sources were showing the "Not connected" error. Affected were Data Sources, where the user had to additionally select which account, profile, view to connect.

Affected Data Sources were: Facebook Pages, Google Search Console, Google Sheets, Facebook Ads, Google Ads, LinkedIn Company Pages, Ahrefs, Linkedin Ads, Shopify, AccuRanker, Facebook Groups

We have already resolved the issue, but are still investigating the causes of this. Affected Data Sources can already be manually reconnected.

Affected users will also be individually contacted via email.
Dec 9, 04:40 EST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019
Loading issues with our Knowledge base on our host's end (help.databox.com)
Resolved - The issue has been resolved by the host and our Knowledge base is working as expected again.
Dec 2, 12:40 EST
Update - We have identified the source of the issue which lies on our host's end. They have shared a status on their status page: https://status.helpscout.com/
Dec 2, 11:07 EST
Identified - It seems that there are loading issues on the host's end for our Knowledge Base accessible at help.databox.com.

We have already reached out to them and are waiting for a resolution on this.
Dec 2, 11:01 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019
Syncing delays for SQL Query Builder Custom Metrics
Resolved - This incident has been resolved.
Nov 26, 10:47 EST
Monitoring - Our team has released a fix. All affected SQL Custom Metrics have been successfully re-synced.

We are still investigating the cause of the issue and are monitoring all connections
Nov 26, 05:45 EST
Identified - We are experiencing temporary syncing delays for all Custom Metrics that were built using the Query Builder.
Affected might be any SQL Integration, such as MySQL, AzureSQL, PostgreSQL, MSSQL, BigQuery, SalesForce.

Our team is actively working on the fix. We will post an update as soon as we have more information on this.
Nov 26, 04:40 EST
Issues with syncing existing and connecting new iTunes Connect Data Sources
Resolved - This incident has been resolved.
Nov 26, 05:23 EST
Monitoring - The issue has been resolved. New users are now able to connect new iTunes Connect Data Sources and the existing Data Sources will now continue syncing as expected.

The issue was caused because the iTunesConnect’s login link was changed which prevented us from accessing their API.
Nov 20, 02:52 EST
Investigating - We are experiencing syncing delays for iTunes Connect Data Sources and Custom Metrics. Connecting new iTunes Connect Data Sources is not possible.

We are already investigating this.
Nov 14, 06:02 EST
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