All Systems Operational
Data & Sync Platform ? Operational
90 days ago
100.0 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.41 % uptime
Today
Website, Blog & Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:00 EST
Scheduled - We will be performing scheduled maintenance of the Databox platform, concluding the release of a new Connect API, on Saturday, December 15, for a duration of 12 hours, starting at 2 am EDT (8 am CET). During this time, temporary sync delays and temporary issues with connecting new Data Sources might occur.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.
Jan 13, 13:04 EST
Jan 14, 2022

No incidents reported.

Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 07:23 EST
Scheduled - We will be performing a scheduled maintenance of the Databox platform for a period of 30 minutes on Sunday, January 9, starting at 1:00 AM EDT. During this time, the Web application might not be fully operational, it may also be completely inaccessible.

Syncing your data will not be affected in any way.

We appreciate your patience and understanding. If you have any questions or if you should experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.
Jan 7, 08:00 EST
Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - On Tuesday, January 11, we identified and resolved an issue with on-demand data preparations. Affected were several functionalities in the app - Query Builder preview, accessing Advanced Settings and using the Designer for editing processes that rely on on-demand syncing.

Affected were all users who were in the process of editing features in their Databox account between 10.15 am EDT and 11.04 am EDT (between 16:15 CET and 17:04 CET).

The issue has been resolved. Loading data from the warehouse works as expected now.
Jan 11, 12:41 EST
Resolved - After continuous monitoring of the solution implemented, and no further issues recognized or reported, this incident has been marked as resolved.
Jan 11, 09:31 EST
Monitoring - We have implemented an improvement and reduced the error rate.

We’ll continue monitoring this over the next few hours and are already working on a postmortem report.
Jan 10, 16:27 EST
Identified - We have identified an issue with HubSpot CRM and HubSpot Marketing Data Sources, where the Data Source connections cannot be refreshed due to rate limits related to refresh access tokens.

The issue can be identified by getting the "Temporary sync delay" error messages for HubSpot CRM and HubSpot Marketing Metrics on the Databoards and Query Builders.

We are already working on resolving this and will share an update soon.
Jan 10, 07:14 EST
Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022
Completed - The scheduled maintenance has been completed.
Jan 8, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 EST
Scheduled - We will be performing scheduled maintenance of the Databox platform, releasing a new Connect API, on Saturday, December 8, for a duration of 12 hours, starting at 2 am EDT (8 am CET). During this time, temporary sync delays and temporary issues with connecting new Data Sources might occur.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.
Jan 5, 12:23 EST
Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.