The Status Page allows you to see the Databox and Benchmarks app’s health - like current and past incidents or scheduled maintenance. You can also subscribe to all page incidents or only to a current incident. Learn more here.
Data & Sync Platform
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Operational
90 days ago
100.0
% uptime
Today
Databox Web Application
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Operational
90 days ago
100.0
% uptime
Today
Mobile
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Operational
90 days ago
100.0
% uptime
Today
3rd-party API Data providers
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Operational
90 days ago
99.79
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be releasing the updated Goals feature this Saturday, March 22, 2025 between 2 AM EDT and 8 AM EDT (7 AM CEST and 1 PM CEST).
During this time, certain functionalities of the Goals feature will be temporarily unavailable: - Goals will not be available during the maintenance period. - Functionalities using goals in any way (e.g. blocks on databoards, goal compare lines, calculations using goals, etc.) may be broken during the maintenance period. - Users won’t receive alerts for goals.
The maintenance activities can also cause the following symptoms in the app: - Teams functionality might not work as expected during the maintenance period. - The Databox app might appear to work slower than usual during the maintenance period.
Keep in mind that after the release, the following changes can be expected in the app: - The order of goals displayed in Databox may change. - All Goals will be categorized under either 'My goals' for goal owners or 'Goals from other users' for goals from others. Some users might see only the goals under the later. - Goals values might differ from what was displayed before the release due to change in calculating grantulations. - Databox accounts on Free plans will have access to manual goals only. - Databox accounts on all paying plans will have access to manual and automatic goals, they will all support benchmarks values. - Only accounts with Growth and Premium plans will have access to forecasting value on new goals. - AI summaries on goals and Performance filter will not be available for a while.
We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com. Posted on
Mar 18, 2025 - 05:12 EDT
Resolved -
We experienced issues with one of our databases today, March 19, between 2.50 AM EDT and 3.15 AM EDT (7.50 AM CET and 8.15 AM CET).
During this time, metric preparation (creating and editing metrics in Metric builder, using metrics on boards and in reports) and connecting of data sources was unavailable.
The issue has been permanently resolved.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Mar 19, 04:20 EDT
Resolved -
We were experienceing issues with connecting data sources (due to issues with Connect API and HAProxy) in the period between 3.00 PM EDT, March 14 and 5.00 AM EDT, March 15 (8.00 PM CET on March 14 and 10.00 AM CET on March 15).
This has been resolved.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.
Mar 15, 06:22 EDT