Databox Status

Stability issues for LinkedIn Ads on the API level

Update - LinkedIn has resolved the issue for LinkedIn Pages Data Sources. All affected users now need to manually reconnect the LinkedIn Pages Data Source. We have already initiated a "reconnect" button.

LinkedIn Ads, however, is still impacted. LinkedIn Ads Data sources are still not be possible to reconnect.

We are still waiting for LinkedIn to resolve the issue with LinkedIn Ads.
Oct 20, 13:47 EDT

Identified - Connecting and Reconnecting LinkedIn and LinkedIn Ads Data Sources is temporary unavailable.

Reconnect button is seen for all disconnected Data Sources, but after attempting to reconnect them, the error "Not enough permissions to access" is shown.
Oct 17, 04:32 EDT

Update - We have received more information on this from the LinkedIn team. LinkedIn has made changes to a selection of their permissions to better serve their members and partners.

Action required: Affected users will need to reconnect their LinkedIn Data Sources in order to obtain new (missing) permissions. New permissions are required to get latest data.

If any of our users are having troubles with this, please email us at help@databox.com.
Oct 16, 07:23 EDT

Update - We are continuing to monitor the connections. We have already reached out to LinkedIn themselves to provide us more information on the issue that they might be experiencing on the API level.
Oct 15, 07:34 EDT

Monitoring - We have identified that LinkedIn might be experiencing stability issues on their API level. This is impacting several LinkedIn Data Sources in Databox which are showing a Temporary sync error.

The connections are slowly re-establishing. We will post an update once all Data Sources will be stable again.
Oct 11, 02:27 EDT

Uptime over the past 90 days. View historical uptime.

Data & Sync Platform Operational

90 days ago

97.83 % uptime

Today

Databox Web Application Operational

90 days ago

99.65 % uptime

Today

Website & Blog Operational

90 days ago

100.0 % uptime

Today

Mobile Operational

90 days ago

100.0 % uptime

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Operational

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Partial Outage

Major Outage

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Past Incidents

Oct 19, 2019

API syncing delays for all Google Analytics Data Sources and Custom Metrics

Resolved - The issue has been resolved and we've successfully re-synced all affected Google Analytics Data Sources and Custom Metrics.

By disabling all Google Analytics syncing on our end we have prevented more Data Sources from hitting the error. The error itself was a security measure of Google's end which has been successfully completed.
Oct 19, 02:07 EDT

Update - We have identified that the number of affected Google Analytics Data Sources is increasing and eventually all of them will be in error.

We have therefore decided to temporarily pause syncing for all Google Analytics Data Sources and Custom Metrics to prevent any more errors.

We will re-activate the syncing as soon as those errors have been resolved. We are also already in touch with Google to provide more information on this.
Oct 18, 02:36 EDT

Update - The affected Google Analytics Data Sources will be in error. The error in Databox will state "Temporary Sync Error".

We will automatically re-sync all affected Google Analytics Data Sources once this has been resolved.
Oct 18, 02:01 EDT

Identified - We have identified an issue on the Google API level which causes some Data Sources and Custom Metric to not sync properly.

Affected are about 10% of all active Google Analytics Data Sources. We are already working with Google to resolve this asap.
Oct 18, 01:54 EDT

Oct 17, 2019

Syncing delays for all Data Sources and Custom Metrics

Resolved - We have successfully resolved the incident and re-synced all affected Data Sources and Custom Metrics.

We have also identified a temporary failure on one of our platforms and will work on improving the stability of it.
Oct 17, 12:08 EDT

Monitoring - We have resolved the issue but are still waiting for all delayed syncs to be re-synced. We will post an update once this is complete.
Additionally, we are still researching the cause of the issue.
Oct 17, 11:47 EDT

Identified - We are experiencing temporary syncing delays for all Data Sources and Custom Metrics.

Syncs are being scheduled correctly, but we have noticed delays in executing those syncs.
Oct 17, 11:00 EDT

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

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