Delays with data syncing and with the process of connecting Data Sources

Incident Report for Databox

Resolved

Issue has been resolved.
Posted 8 months ago. Aug 01, 2024 - 04:13 EDT

Identified

In the aftermath of the Connections and Data Sources Separation package release, which took place earlier today, we are experienceing issues that result in delayed data syncs and delays in the process of connecting Data Sources.

You may notice missing or dated data on your reports and the error message 'Temporary sync delay' will be displayed for certain metrics.

We are addressing the matter and will share updates shortly.
Posted 8 months ago. Aug 01, 2024 - 04:03 EDT
This incident affected: Data & Sync Platform.