We were experiencing issues with on-demand syncs today, May 8th, between 12.20PM and 1.40PM EDT (6.20PM and 7.40PM CET). During this time, issues might have occured with creating or editing custom metrics and reports in general, with loading data after changing data ranges in the app, with loading data when accessing Advanced settings.
The issue is now resolved.
Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or help@databox.com.