Monitoring - We were experiencing loading issues with the Databox Web App from 11:25AM to 11:35AM EDT.
The Web App is up and running again. We are already investigating this and will post an update asap.
Apr 25, 11:41 EDT
Update - We have identified that the syncing delays for Custom Queries affect only the following Data Sources:
- Facebook Ads
- Google Adwords
- Google Analytics
- GoogleSheets
- Mixpanel
Apr 25, 05:59 EDT
Investigating - There are possible syncing delays for Custom Metrics created with Query Builder. Affected are not all Custom Metrics or Data Sources.
Apr 24, 14:54 EDT
Update - We can confirm that we've resolved the syncing delays for all connections. There is, however, a possibility for delayed sync up to a couple of hours for:
- Google Analytics
- HubSpot CRM
- Google Search Console

We will continue investigating this to resolve the syncing delay asap.
Apr 24, 14:16 EDT
Update - We have resolved the syncing delay for Daily syncs as well. We will continue monitoring the connection today throughout the day before we fully resolve this.
Apr 24, 10:36 EDT
Update - We have resolved the issue for Weekly syncs, but are still working on Daily syncs.
Apr 24, 05:47 EDT
Monitoring - We have released an improvement and are now monitoring the connection. All delayed syncs are still in progress of getting properly refreshed.
Apr 23, 11:40 EDT
Identified - We are experiencing possible syncing delays for Daily and Weekly Syncs​. Affected are mostly users on the Databox Free Plan.
This can cause inaccurate or missing data for Date Ranges like "Yesterday, This Week, Last Week, This Month", etc.).
Apr 23, 03:53 EDT
Data & Sync Platform ? Degraded Performance
90 days ago
99.94 % uptime
Today
Databox Web Application ? Partial Outage
90 days ago
99.99 % uptime
Today
Website & Blog ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Resolved - We have resolved the loading issue. All Google Sheets Custom Metrics can now be created and edited without any issues.
Apr 18, 13:39 EDT
Identified - When editing or creating Custom Metrics with the Google Sheets Query Builder the preview window won't load properly. The spinner icon will load indefinitely. We have already identified the issue and plan to resolve it asap.
Apr 18, 11:02 EDT
Resolved - We have identified the source of the issue and also resolved it. All Data Sources and Custom Queries are now syncing as expected again.
Apr 18, 07:03 EDT
Update - We have identified that Data Sources are also affected and can experience delayed syncing. We are still investigating the cause of this.
Apr 18, 03:00 EDT
Investigating - We are experiencing syncing issues for Custom Queries for the past 3 hours. Affected are Custom Queries for all Data Sources. We are already investigating this.
Apr 17, 14:51 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.