All Systems Operational

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The Status Page allows you to see the Databox and Benchmarks app’s health - like current and past incidents or scheduled maintenance. You can also subscribe to all page incidents or only to a current incident. Learn more here.

Uptime over the past 90 days. View historical uptime.
Data & Sync Platform ? Operational
90 days ago
99.56 % uptime
Today
Databox Web Application ? Operational
90 days ago
99.98 % uptime
Today
Mobile ? Operational
90 days ago
99.98 % uptime
Today
3rd-party API Data providers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Issues present with syncing and connecting Data Sources
Resolved - All issues have been resolved and all functionalities are now fully operational.
Apr 12, 07:17 EDT
Update - Data Source connection works as expected now.
Apr 12, 07:13 EDT
Update - We are continuing to monitor for any further issues.
Apr 12, 06:45 EDT
Update - We are continuing to monitor for any further issues.
Apr 12, 06:43 EDT
Update - Issues with connecting Data Sources and with with syncing certain data are still present. This is being addressed.
Apr 12, 06:40 EDT
Monitoring - The issues have been resolved. We are now monitoring the app to ensure all functionalities are working as expected.
Apr 12, 06:22 EDT
Update - We are continuing to work on a fix for this issue.
Apr 12, 06:10 EDT
Identified - We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.
Apr 12, 06:04 EDT
Scheduled Maintenance with the possibility of Databox Services being temporarily unavailable
Completed - The scheduled maintenance has been completed.
Apr 12, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 EDT
Scheduled - We will be performing scheduled maintenance of the Databox platform from Wednesday, April 10th until Friday, April 12th. Maintenance activities will be carried out each day between 1:00 AM EDT - 8:00 AM EDT (7:00 AM CET - 2:00 PM CET).

During this time, we will have to stop some of our services for a few minutes to implement the upgrade. After the upgrade, the services will be reactivated. Databox app might occasionally be unavailable for a few minutes throughout the upgrade. While the app will be accessible, some components of the app might be impacted for a few minutes such as loading data in the app, Databoard loading, using Query Builder and Data Calculations, and accessing Advanced Settings.

On-demand and scheduled syncs might be slightly delayed.

We appreciate your patience and understanding. If you have any questions or if you experience any issues after the maintenance period, please reach out to our Support team via chat or at help@databox.com.
Apr 8, 09:49 EDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Issues with external service Pusher
Resolved - Issues resolved. Pusher cluster change was performed. Data loading is back to normal, Data Source connectivity issues are no longer present.
Apr 4, 19:15 EDT
Identified - We are experiencing issues with the external service Pusher.
We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas.

The issues started on their side since 19:13 UTC. We are observing the status and functioning of the Pusher service. We will share updates soon.
Apr 4, 17:12 EDT
Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

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